Terms & Conditions

Last updated: June, 2026

These Terms & Conditions are issued by Dive-Inn Bonaire N.V., registered with the Bonaire Chamber of Commerce & Industry under number 973, with business address at Kaya Charles E.B. Hellmund 27, Bonaire. Dive-Inn Bonaire N.V. operates under the registered trade names Dive Friends @ Dive Inn and Dive Friends Bonaire and uses the customer-facing name Dive Friends Bonaire in these Terms & Conditions.

1. Business information

2. Application of these Terms & Conditions

These Terms & Conditions apply to all bookings, quotes, payments, services, rentals, courses, activities, products, facilities, boats, vehicles, equipment, and locations operated by or through Dive Friends Bonaire, unless otherwise agreed in writing.

By making a booking, accepting a quote, paying a deposit, making payment, checking in, renting equipment, purchasing services or products, participating in an activity, using Dive Friends Bonaire facilities, or otherwise accepting services from Dive Friends Bonaire, the guest agrees to these Terms & Conditions.



Certain activities, rentals, courses, and services may require additional documents, including but not limited to liability release forms, medical forms, rental agreements, certification verification, training agency forms, photo/video consent forms, or activity-specific instructions. These documents apply in addition to these Terms & Conditions.

3. Definitions

Dive Friends Bonaire, Dive Friends, we, us, or our: Dive-Inn Bonaire N.V., operating under the registered trade names Dive Friends @ Dive Inn and Dive Friends Bonaire, and using the customer-facing name Dive Friends Bonaire.

Guest, Customer, Participant, Diver, Student, or you: Any person booking, purchasing, renting, participating in, or using services, products, equipment, facilities, boats, vehicles, or activities from Dive Friends Bonaire.

Services includes all services, products, and activities offered, sold, arranged, or provided by Dive Friends Bonaire, including but not limited to shore diving, boat diving, guided diving, dusk diving, night diving, snorkeling, swimming, scuba training, courses, freediving courses, Avelo courses, equipment rental, tank and weight rental, retail sales, clothing, apparel, bags, caps, accessories, water-sports-related products, equipment repair/service where offered, valet diving assistance, camera and phone housing rental, transportation related to activities, and any other activity, product, or service confirmed in writing.

Equipment: Rental equipment, tanks, weights, accessories, cameras, phone housings, and any other item issued to a guest by Dive Friends Bonaire.

Required documents: Any documents, confirmations, forms, or acknowledgements required before booking, rental, check-in, training, or participation.

4. Order of documents

These Terms & Conditions apply together with any quote, booking confirmation, required documents, rental agreement, training agency form, medical form, liability release form, privacy statement, photo/video consent, or activity-specific instruction provided by Dive Friends Bonaire.

If there is a conflict between documents, mandatory law applies first. Subject to mandatory law, the more specific document for the relevant service or activity will apply to that specific issue.



Nothing in these Terms & Conditions limits or excludes any rights that cannot legally be limited or excluded under applicable law.

5. Services and availability

Dive Friends Bonaire offers or arranges services including, but not limited to:

• shore diving and independent diving support;
• boat diving;
• guided shore dives and guided boat dives;
• dusk dives and night dives;
• scuba-, freedive- and Avelo- training, continuing education, specialties, and courses;
• snorkeling, swimming, and related outdoor activities;
• rental of dive equipment, tanks, weights, accessories, cameras, and phone housings;
• tank packages and weights;
• retail sales of dive, snorkel, watersports, clothing, apparel, bags, caps, accessories, and related products;
• equipment repair, maintenance, or service, where offered;
• valet diving assistance and equipment handling;
• transportation or logistical support connected with activities;
• any other product, activity, package, or service confirmed by Dive Friends Bonaire.

Service availability may depend on certification level, age, medical fitness, weather, sea conditions, marine park rules, equipment availability, staffing, training agency standards, booking availability, and safety considerations.

Dive Friends Bonaire may refuse, adjust, suspend, or cancel any service if requirements are not met or if Dive Friends Bonaire considers this necessary for safety, operational, environmental, legal, or regulatory reasons.

6. Booking and payment

Reservations are confirmed only when Dive Friends Bonaire confirms the reservation in writing by email or through another official Dive Friends Bonaire booking channel.

The Dive Friends Bonaire team will prepare a reservation based on the guest's requested services, availability, certification level, schedule, and other relevant requirements. Dive Friends Bonaire may provide a quote before confirmation.



Upon confirmation, guests will receive a payment link for the required deposit or full amount.

A booking is confirmed only once the required deposit or full amount has been paid and Dive Friends Bonaire has confirmed the booking in its schedule.

Payment must be completed within 7 days after the quote or payment link is issued or at least 7 days before the first scheduled activity, whichever comes first.

If payment is not received on time, Dive Friends Bonaire may release reserved spaces, equipment, boat seats, instructor time, course capacity, or other reserved services without further notice.

Bookings requested or made less than 7 days before the first scheduled activity must be paid immediately upon receipt of the payment link or at the front desk, unless Dive Friends Bonaire confirms otherwise in writing. In this case, if payment has not been received at least 5 days before the first scheduled activity, Dive Friends Bonaire reserves the right to cancel or release the reservation, including reserved spaces, equipment, boat seats, instructor time, course capacity, or other reserved services, without further notice.

7. Prices, taxes, fees, and third-party costs

Prices quoted by Dive Friends Bonaire include applicable local taxes unless expressly stated otherwise.

Prices exclude payment processing fees, bank charges, card charges, third-party platform fees, and other external charges unless expressly stated otherwise. Any processing fee charged by Dive Friends Bonaire will be shown before payment where applicable.

Quotes are valid for 7 days from the date of issue unless a different validity period is stated in writing.



Prices and quotes from Dive Friends Bonaire do not include local third-party costs such as the Visitor Entry Tax, STINAPA Nature Fee, park fees, government fees, insurance costs, or other third-party charges unless expressly stated in writing.

Dive Friends Bonaire may correct obvious pricing, availability, calculation, or administrative errors before a booking is confirmed.

8. Customer cancellations, no-shows, late arrivals, and missing documents

This section applies when a guest cancels, arrives late, does not show up, or cannot participate because required documents, medical forms, certification proof, doctor's approval, payment, or other required information are missing.



Cancellation timing is measured from the scheduled start time of the first booked activity, unless otherwise stated in writing.

Unless a different written cancellation policy has been agreed, the following cancellation fees apply:

No-shows are not eligible for a refund or future credit.



Failure to arrive on time, resulting in missing a boat departure, guided dive, night dive, course, group activity, or other scheduled activity, is not eligible for a refund or future credit.

Once a guest has arrived on Bonaire, the cancellation policy changes to a 24-hour cancellation policy.

Activities scheduled within 24 hours of the requested cancellation time are not eligible for a refund.

Activities scheduled more than 24 hours after the requested cancellation time may be refunded or rescheduled, subject to availability and the applicable cancellation policy.

If an activity is cancelled within 24 hours and Dive Friends Bonaire reschedules it as a courtesy to the guest, the rescheduled activity is not eligible for a refund if the guest cancels again later.

Rescheduling after a late arrival, missed departure, or cancellation within 24 hours is subject to availability. Reservation & Planning employees have final operational authority over rescheduling decisions.

If a guest requests to reschedule an activity within 24 hours of the scheduled start time, Dive Friends Bonaire may treat this as a late cancellation, and the guest may be required to pay again for the rescheduled activity.

If a guest arrives without a completed medical form, required doctor's approval, required certification proof, required check-in documents, or other required documentation, the guest may not be able to participate. In that case, refunds will not be possible unless Dive Friends Bonaire expressly decides otherwise in writing.

Rescheduling after failing to arrive with a completed medical form, required doctor's approval, required certification proof, required check-in documents, or other required documentation, is subject to availability. Reservation & Planning employees have final operational authority over rescheduling decisions.

9. Dive Friends Bonaire cancellations, weather, safety, and force majeure

Dive Friends Bonaire may cancel, postpone, alter, reschedule, change the dive site, change the vessel, change the guide or instructor, change the schedule, or modify an activity due to weather, sea conditions, safety concerns, visibility, current, equipment issues, vessel issues, staffing limitations, medical concerns, marine park restrictions, government restrictions, operational issues, or other circumstances outside its reasonable control.



Weather and safety cancellations are rare on Bonaire. If Dive Friends Bonaire must cancel, postpone, or reschedule an activity for weather, safety, or operational reasons, Dive Friends Bonaire will determine a reasonable solution based on the service type, circumstances, availability, safety considerations, and any applicable policy. This may include rescheduling, credit, refund, partial refund, or another reasonable solution.

Dive Friends Bonaire is not liable for additional costs, losses, missed connections, travel changes, accommodation costs, transportation costs, or other expenses resulting from cancellations, rescheduling, delays, or changes caused by weather, safety, operational issues, force majeure, or circumstances outside its reasonable control.

10. Required documents, check-in, and participation requirements

Guests must complete all required documents before participation, rental, training, boat access, or other services where such documents are required.



Required documents may include, but are not limited to:

• certification verification;
• medical questionnaires or doctor's approval;
• liability release forms;
• rental agreements;
• training agency forms;
• photo/video consent forms, where applicable;
• activity-specific acknowledgements or instructions.

Participation, rental, training, boat access, tank rental, or other services may be refused if required documents are incomplete, inaccurate, missing, expired, or not accepted by Dive Friends Bonaire.

Dive Friends Bonaire may refuse participation if the guest does not meet the requirements for the booked activity or if Dive Friends Bonaire considers participation unsafe, unsuitable, or not permitted under applicable standards, rules, or policies.

11. Eligibility, certification, age limits, and experience

Guests must be suitably qualified, certified, medically fit, and experienced for the activity they book or participate in.



Dive Friends Bonaire reserves the right to verify and confirm the certification level, training history, experience, age, and suitability of every guest. Guests must present valid certification credentials when requested.

Guests must dive within the limits of their certification, training, age, experience, physical ability, equipment, local rules, and the instructions of Dive Friends Bonaire staff.

Dive Friends Bonaire may impose stricter limits than a guest's certification level where staff consider this necessary for safety, operational, environmental, or training reasons.

Dive Friends Bonaire applies PADI standards for certification-based and age-based depth limits unless a stricter rule, training agency standard, local rule, instructor decision, or staff decision applies.

Minors must meet all applicable age, training agency, supervision, medical, and activity requirements. A parent or legal guardian must complete or approve all required documents for minors where applicable.

12. Medical fitness

Guests are responsible for ensuring that they are medically fit to participate in scuba diving, snorkeling, swimming, boating, training, and other activities.



Guests must truthfully complete all required medical forms and must disclose any medical condition, medication use, illness, injury, pregnancy, respiratory condition, heart condition, asthma, epilepsy, lung disorder, recent surgery, cold, congestion, or other condition that may affect safe participation.

Where a medical questionnaire, training agency form, or Dive Friends Bonaire requires physician approval, the guest must obtain written medical clearance before participating.

Dive Friends Bonaire staff are not medical professionals and cannot provide medical advice.

Dive Friends Bonaire may refuse or stop participation if a guest appears medically unfit, unsafe, impaired, or unable to participate safely.

Missing medical forms or required doctor's approval may result in refusal of participation and loss of refund rights as described in Section 8.

13. Alcohol, drugs, and medication

Guests must not dive, snorkel, swim, boat, train, rent equipment for use, or participate in any activity while under the influence of alcohol, drugs, or medication that may impair judgment, coordination, alertness, reaction time, physical ability, or safety.



Dive Friends Bonaire may refuse participation, rental, tank use, boat access, training, or other services if a guest appears impaired or unsafe to participate.

14. Orientation dive / buoyancy check

Orientation dives, also known as buoyancy checks, are required under current STINAPA diving rules/guidelines and Dive Friends Bonaire policy.



Upon making a reservation, Dive Friends Bonaire staff will help guests plan their orientation dive and prepare for the rest of their dive trip.

Guests must complete check-in and the required orientation/buoyancy check before independent diving, before participating in boat dives, non-house reef guided shore dives and courses (excl beginner courses) unless Dive Friends Bonaire confirms otherwise in writing.

The reservation confirmation will state the assigned check-in and orientation dive location and time.

Dive Friends Bonaire may suspend tank rental, equipment rental, boat diving, shore diving, or other services until the required orientation/buoyancy check has been completed.

15. Diving rules, safety, and solo diving

Guests must follow all briefings, instructions, rules, and directions given by Dive Friends Bonaire staff, instructors, dive guides, boat captains, crew, and front desk or other employees.

Guests are responsible for dive planning, gas management, buddy communication, depth, time, buoyancy, ascent rate, safety stops where appropriate, environmental awareness, and staying within the limits of their training and certification.

Dive Friends Bonaire may change dive sites, routes, schedules, procedures, depth limits, buddy requirements, or participation requirements due to safety, weather, sea conditions, current, visibility, marine park rules, equipment issues, or staff judgment.

Marine life sightings, dive sites, visibility, sea conditions, and underwater experiences are not guaranteed.



Solo diving is only allowed for divers who hold appropriate solo/self-reliant diving certification and who have the required training, experience, and equipment to conduct solo dives safely.

Dive Friends Bonaire strictly forbids solo diving with Dive Friends Bonaire equipment by any person who does not have the credentials to do so.

Dive Friends Bonaire reserves the right to deny equipment rental, tank rental, shore diving, boat diving, or any other service to any guest who intends to dive outside their certification, training, equipment, or safety limits.

16. Boat dive policies

Check-in and the required orientation dive are mandatory before participating in a boat dive. The reservation will state the check-in and orientation dive location and time.

Morning boat dive meeting times:

• Port Bonaire: 07:45 AM.
• Sand Dollar: 08:00 PM.

Afternoon boat dive meeting times:

• Port Bonaire: 13:45 PM.
• Sand Dollar: 14:00 PM.
• Dusk boat dive meeting time:
• Port Bonaire: 16:30 PM (might differ based on seasonal sunset times).

The assigned meeting location will be stated in the guest's reservation. Guests are responsible for checking their reservation and arriving at the correct port on time.

Dive Friends Bonaire boats operate on a strict schedule. Failure to arrive on time may result in missing the boat's departure. Missed boat departures due to late arrival are not eligible for refunds or future credit.

Rescheduling a missed dive is subject to availability and may be decided by Front Desk staff, with managers having the final operational say.

Upon arrival at the meeting location, the Dive Friends Bonaire team will brief guests on safety guidelines on board. Guests are responsible for paying attention during the briefing and asking questions if anything is unclear.

Guests must follow all instructions from the boat captain, crew, dive guides, instructors, and staff. The boat captain has final authority on board the vessel.

When guests experience seasickness, Dive Friends Bonaire will do its best to accommodate them as reasonably possible without impacting the experience, schedule, or safety of other guests. In extreme cases, the boat captain has final say regarding the solution.

Seasickness preventive medicine may be available for purchase in Dive Friends Bonaire shops. Guests are responsible for determining whether such medicine is suitable for them and should consult a medical professional where needed.

17. Courses and training

Dive Friends Bonaire is a PADI 5 Star IDC Dive Center and follows PADI standards at all times.

Students must meet all prerequisites, age requirements, medical requirements, performance requirements, knowledge development requirements, water skill requirements, and safety standards applicable to the course or program.

Certification is not guaranteed by payment or attendance alone. Certification depends on the student meeting all required performance, knowledge, safety, skill, attitude, and PADI standards.

Instructors may withhold certification, stop training, require additional training, or refuse participation if a student does not meet required standards or is considered unsafe.

eLearning and study requirements

PADI course eLearning may be purchased by the guest individually or through Dive Friends Bonaire.

All required eLearning, knowledge development, homework, and other study requirements must be completed before the start of the course, unless Dive Friends Bonaire staff confirm otherwise in writing.

If a guest purchases eLearning individually, the guest is responsible for ensuring that the correct eLearning product is purchased, activated, accessible, and completed before the course starts.

Refunds for PADI eLearning, Avelo Online Training, and other digital learning materials are not possible once purchased, issued, assigned, activated, or otherwise made available to the guest.

Medical documents and clearance

All required medical documents and medical clearance must be completed before the course starts.

If a student does not provide completed medical documents or required doctor’s approval before the course starts, the student may not be able to participate. In that case, the refund and rescheduling rules in these Terms & Conditions apply.

Late arrivals and missed sessions

Late arrivals for courses and/or missed course sessions are handled according to the refund and rescheduling policy in these Terms & Conditions.

Dive Friends Bonaire may reschedule missed or delayed sessions where possible, subject to instructor availability, course schedule, weather, safety, logistics, and the guest’s travel timeline.

Incomplete courses due to medical or physical issues

If a course cannot be completed due to ear problems, equalization problems, illness, medical conditions, physical limitations, anxiety, discomfort, or other circumstances outside Dive Friends Bonaire’s control or responsibility, Dive Friends Bonaire will always try to reschedule where reasonably possible.

Rescheduling is subject to availability, instructor schedules, course requirements, timing, logistics, and the guest’s travel timeline.

If rescheduling is not possible due to availability, timing, travel plans, medical reasons, course requirements, or other circumstances outside Dive Friends Bonaire’s control, the guest is not entitled to a refund unless Dive Friends Bonaire expressly agrees otherwise in writing.



Dive Friends Bonaire values each guest’s diving experience and will always make reasonable efforts to accommodate guests where possible.

Additional training fees

Any additional training, extra sessions, private instruction, remedial training, repeated skills, additional dives, additional materials, or other training required beyond the originally booked course is not included in the original course price unless expressly stated in writing.

Additional training fees must be paid separately.

18. Equipment rental

Dive Friends Bonaire rents equipment including:

• BCDs;
• regulators;
• dive computers;
• wetsuits;
• open heel fins;
• boots;
• mask and snorkel;
• DIN adapters;
• dive lights;
• SeaLife Micro 3.0 underwater cameras;
• SeaLife SportDiver phone housings;
• tanks;
• Weights.

Guests must use rental equipment responsibly, only for its intended purpose, and in accordance with instructions, training, certification, and safe diving practices.

Guests are expected to inspect all rental equipment and personal equipment when collecting it from the shop and before each dive. Equipment checks may also be discussed or monitored during the mandatory orientation dive.

Any defective rental equipment issued during check-in or discovered during the orientation dive will be replaced at no cost.

Guests must not use equipment they believe to be damaged, defective, incomplete, incorrectly assembled, leaking, unsafe, unsuitable, or otherwise not in proper working order. Any concern about equipment must be reported to Dive Friends Bonaire staff immediately and before use.

Guests must not rent, lend, transfer, modify, tamper with, alter, or allow another person to use Dive Friends Bonaire rental equipment without permission.

Guests remain responsible for rental equipment from the time it is issued until it is returned and accepted by Dive Friends Bonaire.

19. Rental equipment damage, loss, and late return

Guests are responsible for all rental equipment issued to them from the time it is issued until it is returned and accepted by Dive Friends Bonaire.



Guests will be charged for lost, stolen, damaged, misused, incomplete, or unreturned rental equipment. Charges may include repair costs, cleaning costs, replacement costs, missing accessory costs, and other reasonable costs incurred by Dive Friends Bonaire.

Dive Friends Bonaire may inspect returned equipment before accepting return. Damage or missing items discovered after return may still be charged to the guest where Dive Friends Bonaire reasonably determines that the damage or loss occurred during the rental period.

Equipment returned after 8:15 AM will be charged one full additional rental day per item unless stated otherwise by Dive Friends Bonaire staff.

Lost or damaged rental equipment is the responsibility of the renting guest, and the guest must pay the full repair or replacement value for each affected item, with the repairability, replacement requirement, and applicable value to be determined by Dive Friends Bonaire’s Service Technician and Dive Retail Manager.

20. Customer-owned equipment and valet assistance

Guests using their own equipment are responsible for ensuring that it is complete, suitable, correctly assembled, properly maintained, serviced, safe, and appropriate for the planned activity.

Dive Friends Bonaire may refuse participation or require equipment replacement if staff consider customer-owned equipment unsafe, incomplete, unsuitable, poorly maintained, or inappropriate for the planned activity.

Where Dive Friends Bonaire provides valet diving or equipment assistance, staff may assist with assembling, transporting, positioning, rinsing, or handling scuba equipment.

Regardless of such assistance, guests remain fully responsible for personally inspecting their equipment, confirming that it is properly assembled and functioning, conducting their own pre-dive safety check, completing buddy checks, and ensuring that all equipment is suitable before entering the water.

21. Tanks, weights, and breathing gas

Guests renting or using tanks, weights, and breathing gas are responsible for using them safely and in accordance with their certification, training, equipment, dive plan, and Dive Friends Bonaire procedures.



Tanks may be picked up or returned at any Dive Friends Bonaire location that provides tank service, unless otherwise instructed by Dive Friends Bonaire.

Guests must check tank pressure, valve compatibility, gas suitability, equipment connection, weight configuration, and overall setup before each dive.

Where enriched air, specialty gas, or any gas requiring analysis is used, the guest is responsible for completing any required gas analysis, labeling, logging, and confirmation before use, in accordance with training standards and Dive Friends Bonaire procedures.

Guests must not use tanks or gas they believe to be unsuitable, incorrectly labeled, contaminated, leaking, damaged, or unsafe.

22. Insurance

Dive insurance is optional unless expressly required for a specific activity, course, package, or service.



Dive Friends Bonaire strongly recommends that all divers have dive accident insurance or travel insurance that covers scuba diving, medical treatment, evacuation, recompression chamber treatment, trip interruption, and personal belongings.

Guests are responsible for deciding whether their insurance is suitable and sufficient for their planned activities.

Dive Friends Bonaire may provide information about DAN dive insurance or make DAN dive insurance available for purchase through a third-party provider. Any such insurance is provided under the terms and conditions of the insurer or provider. Dive Friends Bonaire is not the insurer and does not guarantee coverage, claim approval, reimbursement, or benefits.

23. Bonaire National Marine Park, STINAPA Nature Fee, and environmental rules

Guests must comply with all applicable laws, STINAPA rules, Bonaire National Marine Park rules, and Dive Friends Bonaire environmental guidelines.



Guests are responsible for purchasing and carrying a valid STINAPA Nature Fee where required by applicable rules. Prices and quotes from Dive Friends Bonaire do not include the STINAPA Nature Fee unless expressly stated in writing.

Dive Friends Bonaire may request proof of a valid Nature Fee before allowing participation in activities, equipment rental, tank rental, boat diving, shore diving, snorkeling, or other services.

STINAPA rules, Nature Fee requirements, fees, exemptions, and marine park rules may change. Guests are advised to inform themselves through official STINAPA channels before and during their visit.

Guests must not touch, remove, collect, disturb, damage, feed, chase, pollute, deface, or otherwise interfere with any reef, coral, marine organism, shell, fish, or protected natural object, whether living or dead.

Guests must maintain proper buoyancy, secure all equipment, avoid contact with the reef, and follow no-touch, no-take, and leave-no-trace principles.

Failure to comply with environmental laws or marine park rules may result in refusal of services, removal from activities, reporting to the relevant authorities, fines, penalties, or other consequences under applicable law.

24. Retail sales, returns, exchanges, warranty, repairs, and service

This section applies to all retail products sold by Dive Friends Bonaire, including but not limited to dive products, snorkel products, water-sports-related products, clothing, apparel, bags, caps, accessories, and other retail items.

Retail items may be eligible for return or exchange within 30 days of purchase, provided that the guest presents a valid receipt or proof of purchase.

To be eligible for return or exchange, items must be unused, unopened where applicable, undamaged, complete, and in original condition with original packaging, tags, labels, manuals, accessories, and any included parts.

Clothing, apparel, bags, caps, and accessories must be unworn, unwashed, unused, undamaged, and returned with original tags and labels attached.

Used, opened, worn, washed, damaged, incomplete, altered, custom, special-order, or hygiene-sensitive items are not automatically eligible for refund, exchange, or future credit.

Clearance and sale items are final sale and can never be returned, exchanged, refunded, or credited.

Refunds, exchanges, or future credits for used and/or opened items may only be approved by a manager of a Dive Friends Bonaire retail store, except for clearance and sale items, which are always final sale.

Manufacturer warranty claims are subject to the manufacturer’s own warranty terms, procedures, exclusions, timelines, and approval. Dive Friends Bonaire may assist guests with warranty claims where reasonably possible, but does not guarantee manufacturer approval, replacement, repair, refund, or credit.

Equipment repair, maintenance, or service work, where offered, is subject to separate intake, inspection, estimate, timing, and service conditions.

25. Photos, videos, privacy, and personal data

Dive Friends Bonaire may collect and process personal data for booking, payment, check-in, safety, rental, training, insurance, communication, legal, and operational purposes.

Dive Friends Bonaire's handling of personal data is explained in its separate Privacy Statement.

Privacy Statement link: https://www.divefriendsbonaire.com/privacy-policy 

Photos and videos may be taken during visits, dives, courses, boat trips, activities, events, or while guests are on Dive Friends Bonaire property, boats, vehicles, docks, or dive sites.

Use of identifiable photos or videos for marketing, advertising, social media, printed media, electronic media, articles, or other promotional or communication purposes is subject to the guest's separate consent where required.



Guests who do not wish to be photographed or filmed should inform Dive Friends Bonaire staff and the photographer or videographer before and during the activity.

For minors, photo/video consent must be provided by a parent or legal guardian where required.

26. Personal belongings

Dive Friends Bonaire is not responsible for lost, stolen, misplaced, or damaged personal items while guests are on Dive Friends Bonaire property, on boats, in vehicles, at dive sites, at docks, at partner locations, or participating in activities.



Guests are responsible for safeguarding their own valuables and personal belongings.

27. Staff authority and right to refuse service

Dive Friends Bonaire reserves the right to refuse, suspend, or terminate participation, rental, training, boat access, tank rental, retail/service transactions, or any other service if staff determine that a guest:

• is unfit to participate;
• appears impaired by alcohol, drugs, or medication;
• lacks required certification, experience, documentation, payment, or medical clearance;
• refuses to follow instructions;
• acts unsafely;
• dives or attempts to dive beyond certification, training, age, depth, equipment, or experience limits;
• violates marine park rules or environmental rules;
• damages or threatens the environment;
• mistreats staff, guests, property, boats, facilities, or equipment;
• behaves abusively, aggressively, disrespectfully, or disruptively;
• creates risk to themselves, staff, other guests, property, equipment, vessels, or the environment.

The boat captain has final authority on board the vessel. The instructor or dive professional has final authority during training, guided dives, supervised activities, and safety-related decisions.

Refusal, suspension, or termination of service under this section does not automatically entitle the guest to a refund, credit, or rescheduling.

28. Third-party services, fees, and external providers

Dive Friends Bonaire is not responsible for third-party fees, taxes, permits, insurance products, payment processing services, government charges, park fees, travel arrangements, accommodation, transport, or external platforms, except where required by applicable law.



Where Dive Friends Bonaire provides information about third-party services or products, such as insurance, park fees, government fees, or external providers, those third-party services remain subject to the terms, conditions, fees, exclusions, and procedures of the relevant third party.

Guests are responsible for checking whether third-party requirements apply to their visit, travel, activities, or services.

29. Complaints and service issues

Guests should report complaints, concerns, equipment issues, safety issues, or service issues to Dive Friends Bonaire staff as soon as possible, preferably during the activity or visit, so that Dive Friends Bonaire has an opportunity to address the matter.

Complaints can be sent to info@divefriendsbonaire.com.

Dive Friends Bonaire will review complaints internally, as guest satisfaction is important to us and we value the opportunity to improve our services.

30. Written exceptions and changes

Any exception to these Terms & Conditions must be confirmed in writing by Dive Friends Bonaire.



Verbal statements, informal comments, or general service discussions do not change these Terms & Conditions unless confirmed in writing by an authorized Dive Friends Bonaire representative.

Dive Friends Bonaire may update these Terms & Conditions at any time.

The version published on the Dive Friends Bonaire website or provided at the time of booking/check-in will apply, unless otherwise required by law or expressly agreed in writing.

31. Governing law and jurisdiction

These Terms & Conditions, all services provided by Dive Friends Bonaire, and any dispute, claim, or difference of opinion between the guest and Dive Friends Bonaire are governed by the laws applicable on Bonaire.



The courts appointed under those laws shall have exclusive jurisdiction to decide such disputes, unless mandatory law provides otherwise.

32. Language

These Terms & Conditions are currently provided in English.



If these Terms & Conditions are translated into Dutch or another language, the English version will prevail unless Dive Friends Bonaire expressly states otherwise in writing.

33. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.



Where possible, the invalid, unlawful, or unenforceable provision will be interpreted or replaced in a way that most closely reflects the original intention while remaining valid and enforceable.

34. Acceptance

By booking, accepting a quote, paying, checking in, renting equipment, participating in an activity, purchasing services or products, or using Dive Friends Bonaire facilities, the guest confirms that they have read, understood, and agreed to these Terms & Conditions.